Payment issues

If you are having trouble placing your order on our website it could be because of one of the following factors:

  1. You may need to authorise the payment with your bank before placing another order
  2. You may need to check that your security code matches the number on the back of the card
  3. You might have input a shipping address of a country we are unable to deliver to 
  4. The billing address doesn't match the address registered to the debit or credit card

Unfortunately we are unable to help with technical issues relating directly to processing of card payments. Therefore we would recommend using an alternative payment method such as PayPal, where you will also be able to register to pay using your debit or credit card. 

Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout. 

We recommend using the same shipping and billing address, however if the order is a gift then it is possible to ship to an alternative address especially if the address is registered to your PayPal account.

Once your order is complete we will send you a confirmation email.

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