FAQ for all things hardgraft

• Do I need to sign for my delivery?
• How long does it take to get my order?
• How much does shipping cost?
• I'm outside the EU, do I need to pay import fees?
• Do you deliver to my country?
• Shipping to Brazil
• Do you deliver to APO and BFO's?
• What currency are your prices charged in?
• Can I use a different shipping address to my billing address?
• My order was returned to sender?

Browse all articles

• Leather maintenance
• Felt maintenance
• Our premium leather
• Colour transfer

• How do I return something?

• I need help with a product/shoe size
• Do you have a product warranty?
• Where can I buy hardgraft?
• Can you repair my product?
• Payment issues
• Which currency am I buying in?
• The product I want is sold out
• Fraud: payment verification
• Can I cancel my order?
• Do the product prices include VAT?

Browse all articles

• iPad and iPhone cases: product fit
• Are the bags heavy?
• Why is your veg tan Italian leather so good?
• Help, there's a stain on my leather product!
• How do I look after the leather on my product?
• The look of the leather is not what I was expecting?
• There are stains on the back of the leather!
• How do I protect the suede on my product?
• How do I look after the coated cotton canvas on my product?