FAQ for all things hardgraft

• How long does it take to get my order?
• Do I need to sign for my delivery?
• Do you deliver to APO and BFO's?
• Can I use a different shipping address to my billing address?
• My order was returned to sender?
• The tracking number tells me the package was delivered but there's no sign of it?
• My package seems to be lost!
• Can I edit my shipping address?
• How do I check the status of my order?
• Holiday / Christmas Returns

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• Leather maintenance
• Felt maintenance
• Our premium leather
• Colour transfer

• How do I return something?

• I need help with a product/shoe size
• Where can I buy hardgraft?
• Do you have a product warranty?
• Payment issues
• The product I want is sold out
• Can I cancel my order?
• Fraud: payment verification
• There's an error message during checkout
• How do I place my order?
• I've had my product for a few years and it needs a repair.

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• iPad and iPhone cases: product fit
• Are the bags heavy?
• Why is your veg tan Italian leather so good?
• Help, there's a stain on my leather product!
• How do I look after the leather on my product?
• The look of the leather is not what I was expecting?
• There are stains on the back of the leather!
• How do I protect the suede on my product?
• How do I look after the coated cotton canvas on my product?